Welcome to the February 2006 edition of “Leadership: It’s All About Trust.”
An
on-line newsletter from Ellen Castro
that addresses
leadership in today’s ever changing
world.
Today’s Leaders
“Pretend that every single person you meet has a sign
around his or her neck that says, ‘Make me feel important.’ Not only will you succeed in sales, you
will succeed in life.”
Mary Kay Ash
Mary Kay, Inc.
“The more I help others succeed, the more I
succeed.”
Ray Kroc
McDonalds Corporation
“Take care of your employees, and they’ll take care
of your customers.”
J.
W. Marriott, Jr.
Marriott International, Inc.
Great leaders know …
·
Human capital is the most important
capital.
·
EVERYONE is their
customer.
·
They reap what they
sow. There are NO neutral
actions.
·
Great relationships =
Great customer experiences.
Great leaders are conscious of their actions in every
single moment, in every single way.
Happy Valentine’s Day to you and yours. May trust and love
abound!
Questions for Reflection
Are your followers focused on your customers or their
resume?
Are you life giving or energy
draining?
The choice is ALWAYS yours … choose
wisely.
Feel free to share this with a colleague or
friend. Your comments and thoughts
are always appreciated … I am always learning. Until next time, choose wisely.
Ellen
Castro is a bestselling author of Spirited Leadership … 52 Ways to Build Trust
on the Job. She holds an EdM
from
Ellen
Castro 2006.
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