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Welcome to the July
2008 Edition of “Leadership: It’s All about TRUST.” An
On-line Newsletter from Ellen Castro that Addresses Leadership and
Life in Today’s 24/7 World Six countries, 17 flights and the answers are: Do not give the customer a reason to
switch by delivering what promised when promised.
It’s all about TRUST. Trust is built on perceptions
and as the old adage says, “perception is reality.” Thus perception
and expectation management are crucial to your credibility.
People are more alike than different
across cultures.
Smile when you talk about the customer.
Question for Reflection Do you smile when you think or speak about your customer? The choice is ALWAYS yours! Please feel free to share this with a colleague or
friend. Your comments and thoughts are always appreciated … I am
always learning...J. Until
next time, choose wisely. Ellen Castro is a catalyst for excellence.
She is the bestselling author of Spirited
Leadership … 52 Ways to Build
Trust on the Job and Tortilla
Soup for the Spirit. Ellen holds an EdM from Ellen’s intent and commitment is to do ALL the good
she can, for as many as she can, whenever she can. She can be reached at 214.750.7718 or ellen@ellencastro.com. Please
visit www.EllenCastro.com. © Ellen Castro 2008. All rights reserved
worldwide. If this was forwarded to you and you want your own copy each
month, please email ellen@ellencastro.com
with “Trust Subscribe” in the subject line. Your name will
never be sold or shared. If you prefer to unsubscribe, or received this
in error, reply with “Trust Unsubscribe” in the subject line. |
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