Welcome
to the August 2006 edition of “Leadership: It’s All About
Trust.”
An
on-line newsletter from Ellen Castro
that addresses being a
Leader
in today’s fast paced world.
I have the BEST job in the entire world. I get paid to help
individuals to be their best selves, thus enabling the organization to be more
effective AND successful. Oh my goodness, that’s your role as a leader.
Yes, leadership is about bringing out the BEST in your followers
which then gives your organization THE competitive edge. THE competitive edge
is the PEOPLE and their PASSION. People develop the newest, most
innovative technology and/or product. And in the service industries where
there are no tangibles, the followers create the memorable experience that
keeps customers loyal and coming back.
Based on my fifteen years coaching and consulting in five
countries, leadership is about helping people feel good about them selves so
they can be their BEST to help others be THEIR best. People who are at their
best tend to be happy.
HAPPY FOLLOWERS = Less Absenteeism and Turnover
Costs = More Trusting Relationships, More Collaboration, Innovation and
Productivity = More Professional and Personal Fulfillment = MORE SUCCESS
Plus
HAPPY FOLLOWERS = Happy Customers = Happy Stakeholders/Owners
= MORE SUCCESS with LESS STRESS
And who doesn’t want less stress?
The Seven Basics for Helping Your Followers Be Their BEST
and Be Happy are…
- Know their name.
- Look at them in the eyes
… be fully engaged and CONSCIOUS
when interacting…give them your FULL attention.
- Truly LISTEN to what they have to say and
integrate that knowledge. (If you know someone is allergic to chocolate,
do not give them a chocolate cake for their birthday … a real
example … yikes.)
- Seek their input and then follow-up.
- Say “please” and
“thank you” … model common
courtesy.
- Give praise and recognition.
- Be kind … kindness shows
REAL strength.
Today’s leaders choose to create an environment where
followers are at their BEST in every single moment, in every single way.
Questions
for Reflection
Are you happy being a leader? Are you passionate about your
people and your ability to make a positive impact?
Are your followers happy
that you are their leader?
The
choice is ALWAYS yours … choose wisely.
There
are NO neutral acts.
Feel free to share this with a colleague or friend. Your
comments and thoughts are always appreciated … I am always learning.
Until next time, choose wisely.
Ellen Castro is a bestselling author of Spirited Leadership … 52 Ways to Build Trust on
the Job and Tortilla Soup for the
Spirit. She holds an EdM from
Ellen Castro 2006. All rights
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Have
a Great Labor Day Weekend!