September 2010 “People Smarts: It’s All about TRUST”

 An on-line newsletter from Ellen Castro

Change is the norm. To lead through change, keep it simple. Build trust by:

• Being sincere.
• Communicating. Being accessible. Seeking people out. 
• LISTENING. Feelings are appropriate. People cannot hear information till they deal with the emotions. By expressing feelings, people can move through anxiety and resistance to exploration and solutions. Reality check – anxious people are poor performers at best.
• Not taking things personally. Different people react differently to the same situation. All reactions are legitimate. People are preoccupied with their security and identity. It is not about you. Work through your own “stuff” to be effective. Accept what is with a smile.
• Creating conditions for success. Paint a compelling vision. What’s in it for them? Be a good finder. Re-focus energies by setting priorities. Engage others to take ownership for the change by involving them. Provide the required resources. Encourage creative problem solving and teamwork. Celebrate small wins.

Change – crisis or opportunity for your followers? You are far more influential than you think.

NOTHING beats the capability of the human heart engaged.

Questions for Reflection

• Are you engaging or isolating?
• How large is “your team?”

Partner with Ellen to inspire and re-vitalize your organization. Her highly interactive programs - such as Thriving through Change - are uplifting, thought provoking and practical. 

Follow Ellen’s People Smarts blog. It provides tips, insights and reality checks that optimize your skills, time and success!  Go to http://trustellen.blogspot.com/.

Free Resource. Visit www.ellencastro.com to download Ellen’s Success and Thriving Model. She can be reached at 214-750-7718 or ellen@ellencastro.com.

Ellen Castro is a global trusted advisor for Fortune 500 companies and a people smarts coach to thousands for achieving more success with less stress. Ellen holds an MEd from Harvard University and an MBA from SMU where she currently serves as an instructor for the Business Leadership Center. Her first book, Spirited Leadership … 52 Ways to Build Trust on the Job is used by leaders around the world to promote trust, teamwork and innovation.

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